Your Ride,Your Schedule.

Your base fare is the city taxi fare notified by the Transport Department, Government of West Bengal for the current year. We may charge up to 50% below that base fare, and never more than 50% above it. The fare is charged only from the point where you board to the point where you get off.

Surge is capped at 50% above the notified base fare. It applies only when demand outstrips the number of available cars in an area, and the multiplier is always shown to you before you confirm the booking.

No. You are not charged dead mileage — the distance the driver covers to reach you — unless that distance is more than 3 km. Your fare runs from boarding to alighting.

At least 80% of the fare for every ride goes to the owner or driver of the vehicle. We publish our base fare, surge rate, the proportion of the fare payable to the driver, driver incentives and any charges we collect from drivers, and we keep those disclosures up to date.

Cancelling for one of the reasons listed in the app costs you nothing. Cancelling without one, after booking and before the waiting time has elapsed, carries a charge of 10% of the fare, capped at ₹100. It appears as a debit on your account and is collected with your next booking.

If a driver cancels after accepting your ride without a valid reason, 10% of the fare — capped at ₹100 — is credited to your GTB account and set against your next ride.

If the vehicle does not reach you within the waiting time shown when you booked, and you cancel after that time has passed, you pay no cancellation charge at all.

Our call centre runs 24×7 in English, Bengali and Hindi, and the number and email are shown in the app. Raise a complaint about a ride or a driver within 24 hours of the trip and we will look into it within 24 hours of it being lodged. If the matter is criminal in nature you have up to 72 hours, and the driver concerned is taken off the platform until it is resolved.

The assigned driver's direct contact number stays available to you for at least 24 hours after the ride. You can also call us about that trip through the app for three months afterwards.

Every driver holds a valid driving licence and government photo identity, has at least two years of driving experience, has passed a police verification completed before onboarding, and has had a medical examination including an eye test at our cost. Nobody with a conviction in the last three years for drink or drug driving, or for a cognizable offence, drives on GTB.

Every vehicle carries an AIS 140 certified tracking system with a panic button wired to our 24×7 control room, a fire extinguisher, a disabled child lock and a manual override on the central locking. The permit and a copy of the driving licence are displayed inside, next to the passenger seat.

Yes. Once the ride starts you can share your live location and trip status from the app with anyone you choose. The app also shows the driver’s photo, and you are asked to confirm the driver matches it at the start of every trip.

Yes. When you choose a pooled ride the app offers the option to be matched only with other female passengers. Pooling is available only between riders whose KYC we hold, and only within a limited detour from the route.

We operate a zero-tolerance policy. Report it through the app or the call centre and the driver is taken off the platform immediately after a first-look enquiry, and stays off it for the whole of the investigation.

Data generated in the app is held on a server in West Bengal for at least three months and no more than twenty-four months. Your own trip and fare history stays visible to you in the app for at least three months after each ride.

Open Delete Account in the app, or go to /delete-account on this website. You confirm your registered mobile number by SMS, and the account closes straight away — you are signed out on every device. Completed trip and payment records are kept, because tax and transport rules require it.